Delivery, Returns & Refunds Policy

Last updated: June 06, 2022

Thank you for shopping at Orkan.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Delivery, Returns & Refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation & Definitions


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Delivery, Return & Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hague Global Limited, a company limited by guarantee and registered in England and Wales under company number 10439216. Registered Office: Flat 10, 30-31 Clapham Common South Side, Clapham, London, SW4 9BW, United Kingdom.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Orkan, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


UK Delivery

UK orders are shipped via DPD.

  • Orders placed before 15:00 Monday through Thursday will be dispatched Next Day Delivery.
  • Orders placed after 15:00 on Thursday will be delivered the following Monday.
  • Orders placed after 15:00 on Friday will be delivered the following Tuesday.

UK orders to the Scottish Highlands, Scottish Islands, UK Offshore Islands (the Channel Islands, Isle Of Man and Scilly Isles) and Northern Island are shipped via DPD Standard Delivery and will arrive within two to five days from the time of order.

Tracking information and your allocated 1-hour delivery slot will be sent to the email address and mobile number that was input during checkout once your order is shipped.

Follow the link within the email or SMS to action the following changes to your delivery:

  • Change your delivery day.
  • Leave your item in a safe place.
  • Deliver your item to a neighbour.

Delivery Issues

If You have any issues with the delivery of your order such as delivery delays, lost orders or damaged orders You can contact us:

By email:

By visiting this page on our website:

International Shipping

At this time we do not ship internationally.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

By visiting this page on our website:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days.
  • The Goods are in the original packaging.
  • The Goods were not used or damaged.
  • You have the receipt or proof of purchase.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any Goods that do not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Orkan Returns
Scan Global Logistics
Unit 14
5 Mills Road
ME20 7NA
United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment. All returns must be sent via an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Delivery, Return & Refund Policy, You can contact us:

By email:

By visiting this page on our website: